Refund Policy for James Avere
At James Avere, we want you to be completely satisfied with your purchase. This Refund Policy outlines the terms and conditions for requesting a refund, including eligibility, procedures, and timelines. Please review this policy carefully to understand your options.
1. Eligibility for Refunds
To be eligible for a refund, the following conditions must be met:
- Return Period: The request for a refund must be initiated within 60 days from the date of delivery of your order. Items returned after this period will not be eligible for a refund.
- Condition of Items: Returned items must be in their original, unused condition, with all original packaging, tags, and accessories intact. Items that have been worn, altered, damaged, or used will not be accepted for a refund.
- Proof of Purchase: You must provide a valid order number or proof of purchase (e.g., order confirmation email) when requesting a refund.
2. Non-Refundable Items
The following items are generally non-refundable, unless they are defective or damaged upon arrival:
- Customized or personalized products (e.g., engraved jewelry, made-to-order items).
- Items returned without their original packaging or in a condition that does not meet the eligibility criteria stated above.
3. How to Request a Refund
To initiate a refund, please follow these steps:
- Contact Customer Service: Send an email to our customer service team at [email protected]. Include your order number, the reason for the refund, and clear photos of the item(s) (if applicable, e.g., for defective items).
- Receive Return Instructions: Our team will review your request within 1–3 business days. If your refund is approved, we will provide you with detailed return instructions, including the address to which the item(s) should be shipped.
- Ship the Item(s): Return the item(s) using a trackable shipping method. You are responsible for the cost of return shipping, unless the item is defective or damaged due to our error (in which case we will reimburse reasonable return shipping costs upon request).
- Confirmation of Receipt: Once we receive and inspect the returned item(s) to ensure they meet the eligibility criteria, we will send you a confirmation email.
4. Refund Processing
- Timeline: After we confirm that the returned item(s) are eligible for a refund, we will process your refund within 5–10 business days.
- Refund Method: Refunds will be issued to the original payment method used for the purchase. This includes credit/debit cards, PayPal, or other payment methods selected during checkout.
- Currency: All refunds will be processed in United States Dollars (USD), consistent with the currency used for the original purchase.
- Processing Delays: Please note that your bank or credit card issuer may take additional time to reflect the refund in your account, depending on their processing policies. We are not responsible for delays caused by financial institutions.
5. Damaged or Defective Items
If you receive an item that is damaged, defective, or incorrect (e.g., wrong size, wrong design), please contact us at [email protected] within 7 days of delivery. Include photos of the item and packaging, and we will arrange for a replacement or a full refund (including return shipping costs, if applicable) at no additional charge.
6. Cancellations
If you wish to cancel an order before it has been shipped, please contact us immediately at [email protected]. If the order has not yet been processed, we will issue a full refund within 5–10 business days. If the order has already been shipped, you will need to follow the return and refund process outlined above.
7. Changes to This Policy
We may update this Refund Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date. We recommend reviewing this policy periodically to stay informed about our refund procedures.
8. Contact Us
If you have any questions or need assistance with a refund, please contact our customer service team at:
Last Updated: July 31, 2025