Shipping Policy for James Avere

At James Avere, we are committed to ensuring your jewelry reaches you in a timely and secure manner. This Shipping Policy outlines our procedures for processing, shipping, and delivering your orders, including key details such as timelines, costs, and tracking information.

1. Order Processing Time

  • Processing Period: Most orders are processed within 1–3 business days from the time of payment confirmation. Business days exclude weekends and major holidays.
  • Order Verification: In some cases, we may need to verify your payment information or shipping details, which could extend processing time. We will notify you promptly if there are any delays in processing your order.

2. Delivery Timeframes

  • Estimated Delivery: Once your order has been shipped, delivery is estimated to take 6–12 business days, regardless of your location. This timeframe applies to all destinations worldwide.
  • Factors Affecting Delivery: While we strive to meet these estimates, delivery times may be impacted by unforeseen circumstances such as customs delays, weather conditions, or disruptions in postal services. These factors are beyond our control, and we cannot guarantee exact delivery dates.

3. Shipping Costs

  • Free Global Shipping: We offer complimentary shipping on all orders to destinations worldwide. There is no minimum purchase required to qualify for free shipping.
  • No Hidden Fees: The price you see at checkout (in USD) is the total amount you will pay—we do not charge additional shipping fees, import duties, or taxes. However, please note that in rare cases, certain countries may impose local customs taxes or duties, which are the responsibility of the recipient.

4. Shipping Methods

  • We partner with reliable international shipping carriers to ensure your order is delivered safely. The specific carrier (e.g., USPS, DHL, FedEx, or local postal services) may vary based on your destination, but all shipments include tracking capabilities.

5. Tracking Your Order

  • Tracking Information: Once your order has been shipped, we will send a confirmation email containing a tracking number and a link to monitor the progress of your delivery.
  • Tracking Updates: Tracking information may take 1–2 business days to become active after your order is shipped, as it needs to be processed by the carrier. If you do not see updates immediately, please check back later.

6. Shipping Addresses

  • Accuracy of Information: It is your responsibility to provide a complete and accurate shipping address during checkout. We cannot be held liable for orders delivered to incorrect addresses provided by the customer.
  • Address Changes: If you need to modify your shipping address, please contact us at [email protected] as soon as possible. We can only update the address if your order has not yet been shipped. Once shipped, address changes are no longer possible.

7. Undelivered Packages

  • Failed Delivery: If a package is returned to us due to an incorrect address, refusal of delivery, or inability to deliver (e.g., 无人接收), we will notify you via email. You may request a reshipment, but additional shipping costs may apply (unless the issue was caused by our error).
  • Lost Packages: If your tracking information shows that your package has been delivered but you have not received it, please contact us at [email protected] within 7 days of the reported delivery date. We will work with the carrier to investigate the issue and assist in resolving it.

8. International Shipping

  • Customs and Import Regulations: For international orders, packages may be subject to inspection by local customs authorities. While we include all necessary documentation to facilitate smooth customs processing, any delays or fees incurred at customs are the responsibility of the recipient.
  • Prohibited Items: It is your responsibility to ensure that the products you order are permitted in your country. We reserve the right to cancel orders to destinations where the products are prohibited by local laws.

9. Changes to This Policy

We may update this Shipping Policy from time to time to reflect changes in our shipping procedures or carrier partnerships. Any updates will be posted on this page with a revised “Last Updated” date. We recommend reviewing this policy periodically for the latest information.

10. Contact Us

If you have any questions about your shipment or this Shipping Policy, please contact our customer service team at:

[email protected]

Last Updated: July 31, 2025